Shipping policy

At Lunessence Care, we take great care in preparing and shipping your order. Each package is handled with attention to quality so your tea arrives safely and in perfect condition.

Order Processing

All orders are processed within 1 to 3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking information.

International Shipping

At this time, Lunessence Care does not offer international shipping.

We are actively working on expanding our shipping capabilities and hope to serve customers outside of the United States in the future.

Order Tracking

Once your order has shipped, a tracking number will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking updates to appear.

Incorrect or Incomplete Address

Please ensure your shipping address is correct before completing your purchase. Lunessence Care is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Delays

While we strive to deliver your order on time, shipping delays may occasionally occur due to factors beyond our control, such as carrier delays, weather conditions, or customs inspections.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us at lunessencecarellc@gmail.com within 7 days of delivery. Include your order number and clear photos if applicable so we can assist you promptly.