Refund policy
At Lunessence Care, we take pride in delivering high-quality, wellness-focused products. Due to the nature of our products, all sales are final.
No Returns or Exchanges
Because our products are consumable and personal care items, we do not accept returns or exchanges for any reason, including:
- Change of mind
- Opened or unopened products
- Incorrect orders placed by the customer
This policy helps us maintain the highest standards of safety, hygiene, and product integrity for all customers.
Damages, Defects, or Incorrect Items
We want you to have a great experience. If your order arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery at lunessencecarellc@gmail.com
- Your order number
- Photos of the item(s) and packaging
Once reviewed, we will:
- Send a replacement, or
- Issue a refund or store credit, if applicable
Order Issues & Cancellations
Orders cannot be canceled once they have been processed or shipped. Please double-check your order details before completing your purchase.
Non-Returnable Items
All items sold by Lunessence Care are non-returnable, including but not limited to:
- Herbal teas
- Consumable wellness products
- Personal care goods
We also do not accept returns on:
- Sale items
- Gift cards
Questions
If you have any questions about your order, feel free to contact us anytime at:
lunessencecarellc@gmail.com
Final Note
By placing an order with Lunessence Care, you agree to this policy.